IT Support Technician I (m/f/d)

  • Jotec GmbH Jobportal
  • Hechingen
  • IT
  • Publiziert: 02.09.2025
IT Support Technician I (m/f/d), 1. Bild

It’s a good feeling to know you're doing your best with purpose every day.
At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.

We are hiring a

IT Support Technician I (m/f/d) – Hechingen, Germany

Your Strength

  • Good communication and organizational skills
  • Solid knowledge of Microsoft products (installation, use, support)
  • Familiarity with macOS, iOS, iPadOS (installation, use, support)
  • Experience supporting end-users and managing helpdesk tickets
  • Understanding of VPN, remote access, and connectivity troubleshooting
  • Experience hosting/supporting online meetings (e.g. Cisco Webex)
  • Previous experience in an IT helpdesk or support team
  • Fluent in German; good English skills (minimum B2 level)

Your Contribution

  • Provide 1st and 2nd level IT support for end users
  • Troubleshoot and maintain computer systems, software, mobile devices, printers, phones, and A/V systems
  • Support internal users with IT questions and technical issues
  • Manage helpdesk tickets and communicate updates clearly and efficiently
  • Collaborate with the global IT team and external vendors when needed
  • Assist in documentation creation and training delivery
  • Ensure reliable operation of telepresence and meeting systems
  • Participate in IT projects and continuous improvement efforts
  • Maintain a high level of customer service and end-user satisfaction

Our Strength

  • A collaborative international IT team focused on service and innovation
  • Development opportunities within a growing organization
  • Exposure to modern IT tools and systems
  • Flexible working conditions and structured onboarding
  • Attractive compensation and benefits including pension plan and EGYM Wellpass

Contact

Apply now and join the Artivion Team. We are looking forward to receiving your application documents in English directly via our online system.
 
Brian Russo,T: +41 435 08 39 01
JOTEC GmbH, a wholly owned subsidiary of Artivion, Inc.,
Lotzenäcker 23, 72379 Hechingen
www.artivion.com